Get detailed insights into how your customers feel about you

Reduce friction, improve team culture and boost the bottom line

Access surveys and training programs custom designed for you to enhance and improve what you do

With a range of programs to suit your needs, we do the heavy lifting for you to make improving customer experience easy

Don’t waste your time and money investing in expensive, generic customer survey software

Working with us you’ll get access to world leading technology and expert insights, customised for your business

Why work with us?

Services

Customer Experience Research

Working with you, we’ll develop a custom data collection tool (via surveys and/or focus groups), analyse the data collected, and provide you with detailed, actionable results.

Customer Survey Insight Program

Using an integrated feedback program we will provide you with detailed insights into your customers, along with actionable steps to improve. The Sky Blue team collect the right feedback from your customers at the right time, share this with you via meaningful custom data insight tools, and manage accountability for action within your team.

Fully Integrated CX Management Program

Partnering with you as your dedicated CX specialists, we design, train, implement and support you through your CX journey. Providing you with ongoing, detailed feedback tailored to your business. This program is about continuous improvement: using our tools and expert insights to link operational efficiency, employee engagement and positively impacting your bottom line.

Training & Workshops

Align your team with your customers through training or workshops designed to educate, engage and inspire them. Our team can deliver the fundamentals of CX such as Customer Empathy and Journey Mapping, Customer Recovery and Optimum Service Delivery, or custom design content for you.

Employee Experience Surveys & Programs

If you want to improve your customer experience, then you need to start with your employee experience and engagement. Find out how they feel through the employee lifecycle with a Survey and Insight Program designed for your business, with simple segmentation, actionable improvement steps and an easy to use custom data insight tools.

Speaking

Find out what the world’s leading brands are doing to differentiate themselves or what the future of customer interactions look like, with an engaging and entertaining keynote by our Director, CX thought leader, Tom Scantlebury.

Customer Experience Research

Working with you, we’ll develop a custom data collection tool (via surveys and/or focus groups), analyse the data collected, and provide you with detailed, actionable results.

Customer Survey Insight Program

Get detailed insights into your customers that provides you with actionable steps to improve with this integrated feedback program. The Sky Blue team collect the right feedback from your customers at the right time, share this with you via meaningful custom data insight tools, and manage accountability for action within your team.

Fully Integrated CX Management Program

Partnering with you as your dedicated CX specialists, we design, train, implement and support you though your CX journey. Providing you with ongoing, detailed feedback tailored to your business. This program is about continuous improvement: using our tools and expert insights to link operational efficiency, employee engagement and positively impacting your bottom line.

Training & Workshops

Align your team with your customers with training or workshops designed to educate, engage and inspire them. Our team can deliver the fundamentals of CX such as Customer Empathy and Journey Mapping, Customer Recovery and Optimum Service Delivery, or custom design content for you.

Employee Experience Surveys & Programs

If you want to improve your customer experience, then you need to start with your employee experience and engagement. Find out how they feel through the employee lifecycle with a Survey and Insight Program designed for your business, with simple segmentation, actionable improvement steps and an easy to use custom data insight tools.

Speaking

Find out what the world’s leading brands are doing to differentiate themselves or what the future of customer interactions look like, with an engaging and entertaining keynote by our Director, CX thought leader, Tom Scantlebury.

Find out more about what we can do for your business